Updated: 1 January 2026

Privacy Policy raja99 – Member Personal Data Protection

Raja99 is fully committed to protecting every member's privacy. This document transparently explains how we collect, use, store and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the latest international security standards.

PDPA 2010
Full Compliance
256-bit SSL
Data Encryption
No Data Sales
Privacy Guaranteed
Full Member Rights
Your Data Controls
PDPA 2010 Compliance
Secure & Encrypted Servers
No Third-Party Data Sales
Regularly Updated

Six Pillars Data Protection raja99

Raja99 builds trust not only through the best gaming experience, but also through robust and transparent data protection for every member.

256-bit SSL Encryption

All data transmitted between your device and raja99's servers is protected with industry-standard 256-bit SSL encryption, ensuring no third party can intercept your personal or financial information in transit.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls and a real-time intrusion detection system. Only staff with specific authorization may access member data, and every access is logged for audit purposes.

No Data Sales to Third Parties

Raja99 has never and will never sell, rent or disclose member personal data to third parties for commercial marketing purposes. Your data belongs to you, not as a commodity of our business.

Full Member Control

Every member has the full right to access, update, correct or request deletion of their personal data through the account panel or by contacting our support team. We ensure your request is processed within the timeframe required by law.

PDPA 2010 Compliance

All of raja99's data handling policies and practices are designed to comply with Malaysia's Personal Data Protection Act 2010. We adhere to every data protection principle enshrined in that Act without compromise.

Data Breach Notification

In the event of any security incident involving members' personal data, raja99 is committed to notifying affected members in a timely manner and taking immediate remedial steps to protect your interests.

This Privacy Policy forms part of the overall agreement between you and raja99. We encourage you to read this document carefully in its entirety. Any enquiries may be directed to our support team, available 24 hours a day, 7 days a week.

1 Personal Information We Collect

Raja99 collects your personal data through various methods as you interact with our platform. This data collection is necessary to enable us to provide services that are secure, transparent and compliant with applicable legal requirements in Malaysia.

1.1 Data You Provide Directly

When you register an account, make a deposit, or contact our support team, you directly provide the following information:

  • Full name as shown on your official identification document
  • Email address and mobile number
  • Date of birth and identification card number (MyKad) for age and identity verification purposes
  • Current residential address for KYC verification
  • Bank account or digital wallet details for processing deposits and withdrawals
  • Copy of identification document when requested for the KYC process

1.2 Data Collected Automatically

While you browse the raja99 platform, our systems automatically record the following technical data for security and user experience improvement purposes:

  • IP address and general location information
  • Device type, operating system, and web browser version used
  • Pages visited, visit duration, and navigation patterns
  • Game session data including date, time, and type of games played
  • Financial transaction records including amounts, dates and payment methods
  • Cookie data and similar tracking technologies
Data Type Resources Primary Purpose
Name & Identification Details Member Registration Identity Verification & KYC
Contact Data Registration form Communication & support
Financial Information Deposit & Withdrawal Payment processing
Technical Data Automatically collected during browsing Security & improvement
Gaming Data In-platform activity Responsible gaming

2 How We Use Your Personal Data

Raja99 uses your personal data only for lawful and transparent purposes. We do not use your data for any purpose not stated in this Privacy Policy without obtaining your prior consent.

The primary purposes for which your personal data is used are as follows:

  1. Account Management – Creating, maintaining and protecting your member account, including login processing and two-factor authentication (2FA).
  2. Financial Transaction Processing – Processing deposits, withdrawals and any other financial transactions related to your account securely and efficiently.
  3. Legal Compliance (KYC/AML) – Fulfilling legal obligations under Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations set by the relevant authorities.
  4. Platform Security – Detecting, investigating and preventing fraud, hacking, suspicious activity and platform abuse.
  5. Responsible Gaming – Monitoring gaming patterns to identify signs of problem gambling and provide appropriate support to members who need assistance.
  6. Customer Support – Providing technical assistance, resolving complaints and improving the quality of our support services.
  7. Service Communications – Sending important notifications relating to your account, transactions, policy changes and promotions that you have agreed to receive.
  8. Platform Improvements – Analysing aggregate and anonymised usage patterns to improve the performance, usability and overall experience of the raja99 platform.

3 Information Sharing and Disclosure

Raja99 takes a highly cautious approach to sharing member data. Our core principle is straightforward: your personal data will not be sold, rented or disclosed to external parties for commercial purposes.

3.1 Authorized Third Parties

Under limited and controlled circumstances, raja99 may share personal data with the following categories of third parties:

  • Payment Service Providers – Banks, digital wallet companies and payment processors that assist us in handling your financial transactions securely. They are bound by strict confidentiality agreements.
  • Game Software Providers – Gaming software companies that provide game content on our platform. Data shared is limited to what is necessary to operate the games only.
  • Identity Verification Service Providers – Third-party companies that assist us in carrying out the KYC process and document verification securely and in compliance with the law.
  • Authorities and Regulatory Bodies – When required by law, a court or a regulatory body with valid jurisdiction over raja99's operations.

All third parties that receive personal data from raja99 are contractually bound to use it solely for the specified purpose and to maintain data security standards no less stringent than our own.

4 Cookies and Tracking Technologies

The raja99 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security and understand how members interact with our platform.

4.1 Types of Cookies Used

  • Essential Cookies – Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to your account security.
  • Performance Cookies – Collecting anonymous information about how you use the platform to help us identify technical issues and improve overall performance.
  • Functional Cookies – Saving your preferences such as language, display settings and login information for your convenience on future visits.
  • Analytics Cookies – Used together with first-party analytics tools to understand aggregate usage patterns and help us make better development decisions.

You may manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality and security of your account on the raja99 platform.

5 Data Security and Protection Measures

Raja99 continuously invests in high-grade security infrastructure to ensure your personal data remains protected at all times. The following are the key security layers we employ:

  • 256-bit SSL/TLS encryption for all data in transit between your browser and our servers
  • Encryption at rest for all sensitive information stored in our databases
  • Web application firewall (WAF) configured to block common cyber attacks including SQL injection and cross-site scripting
  • Intrusion detection system (IDS) that monitors platform traffic in real time
  • Role-based access control (RBAC) ensuring only authorized staff can access member data
  • Periodic security audits by independent parties to identify and address system vulnerabilities
  • Automatic data backup with full encryption to ensure service continuity

Although raja99 employs the best industry-standard security measures, no system is 100% immune to cyber threats. We encourage you to use a strong password, enable 2FA and never share your login credentials with anyone.

6 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a raja99 member have the following rights regarding your personal data. raja99 respects and facilitates the exercise of all these rights:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time through customer support.

Right to Rectification

If your personal data is inaccurate or outdated, you have the right to request a correction promptly through your account panel.

Right to Erasure

You may request the deletion of your personal data, subject to data retention obligations required by law.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another service provider.

Right to Restrict Processing

In certain circumstances, you have the right to request that the processing of your personal data be temporarily restricted while an issue is being resolved.

To exercise any of the above rights, please contact the raja99 support team via live chat or our official email. We will process your request within 21 working days in accordance with the requirements of PDPA 2010.

7 Data Retention and Deletion Period

Raja99 does not retain your personal data longer than necessary to fulfil the original purpose of collection or the relevant legal obligations. Retention periods vary by data type:

  • Active Account Data – Retained for the duration your account is active and for 7 years after account closure to meet tax and anti-money laundering legal requirements.
  • Financial Transaction Records – Retained for a minimum of 7 years in accordance with PDPA requirements and applicable Malaysian financial regulations.
  • Support Communication Logs – Retained for 2 years for quality control and dispute resolution purposes.
  • Technical Data and Server Logs – Retained for 90 days for security and technical debugging purposes before being automatically deleted.
  • Marketing Data – Retained until you withdraw consent to receive marketing communications from us.

Upon expiry of the specified retention period, your personal data will be securely deleted or anonymised in a manner that prevents re-identification.

8 Links to Third-Party Websites

The raja99 platform may contain links to third-party websites or services in certain contexts. We want to make it clear that raja99 has no control over the content, privacy policies or data handling practices of those third-party websites.

Each third-party website has its own privacy policy that applies when you visit or use their services. raja99 is not responsible for any data disclosure arising from your visit to third-party websites. We encourage you to read the privacy policy of any website you visit outside the raja99 platform.

9 Changes to This Privacy Policy

Raja99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements or improvements to our platform services.

When significant changes are made to this policy, we will provide appropriate notice through the following means:

  • Publishing the latest version with a clear effective date on this page
  • Sending an email notification to your registered address at least 7 days before the effective date
  • Displaying an in-platform notice when you log in for the first time after changes take effect

Continued use of the raja99 platform after the effective date of an updated Privacy Policy constitutes your full acceptance of all changes made. If you do not agree with the changes, you have the right to close your account before the effective date.

10 How to Contact Us

If you have any questions, concerns or complaints regarding how raja99 handles your personal data, or if you wish to exercise any of the rights stated in this policy, please contact us through the following channels:

  • Live Chat – The fastest channel, available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
  • Official Email[email protected] – We aim for a response time within 24 working hours.
  • Account Panel – Log in to your account and access the "Support" section to submit a written enquiry directly.

For unresolved complaints relating to data protection, you may also contact the Department of Personal Data Protection (JPDP) Malaysia through their official website. raja99 cooperates fully with JPDP in all investigations conducted.

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